Trusted operator · Secure payments · International e-commerce infrastructure
Trusted operator · International e-commerce infrastructure
Trusted operator · Secure payments · International e-commerce infrastructure
Trusted operator · International e-commerce infrastructure
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We understand you’re eager to resolve this, but opening a PayPal dispute isn’t the quickest solution.
Here’s why:
⏱️ It takes much longer: Processing a PayPal dispute can take several weeks. If you contact us directly, we can resolve your issue within a few days.
💸 Fees may apply: PayPal may charge processing fees as part of a dispute, which unnecessarily complicates the situation.
📦 If you’ve received a product but aren’t satisfied: If you open a PayPal dispute, PayPal may require you to return the parcel at your own expense. By contacting us directly, we can find a solution without the need for a return.
🔁 If the product is incorrect or faulty: Simply send us some photos, and we’ll send you the correct product straight away, with no need to return the item and at no extra cost.
✅ In short: contact us first!
Your tracking number was sent to you by email when your order was dispatched.
Please check your spam or junk mail folder.If you still can’t find it, please contact us: 📧 paypal@3lassets.com
We’ll reply within 24 hours 📞 01 89 76 02 12 - Mon–Fri 9am–12pm / 1pm–6pm • Sat 9am–12pm / 2pm–4pm
First and foremost, check the delivery times stated in your shop’s Terms and Conditions.
It is important to distinguish between:
📅 Dispatch time: usually 3 to 4 working days after the order has been confirmed.
🚚 Delivery time: between 3–4 days and 15 days, depending on the shop, product availability and the dispatch warehouse.
Our shops work with warehouses located in Europe or Asia, which may explain these variations.If the estimated delivery times haven’t yet passed, don’t worry. Track your parcel here: 🔍 www.tracking-suivi.com
If the delivery time has been exceeded, please contact us: 📧 paypal@3lassets.com - Response within 24 hours 📞 01 89 76 02 12 - Mon-Fri 9am-12pm / 1pm-6pm • Sat 9am-12pm / 2pm-4pm
Your parcel may have just been dispatched and the carrier may not have updated the tracking information yet.
Please wait 24 to 48 hours and then check again at:
🔍 www.tracking-suivi.com
If, after 48 hours, the tracking information still shows nothing, please contact us: 📧 paypal@3lassets.com - Response within 24 hours 📞 01 89 76 02 12 - Mon-Fri 9am-12pm / 1pm-6pm • Sat 9am-12pm / 2pm-4pm
The usual dispatch time is 3 to 4 working days. If this timeframe has passed and your tracking shows no activity, please contact us: 📧 paypal@3lassets.com
We’ll reply within 24 hours 📞 01 89 76 02 12 - Mon-Fri 9am-12pm / 1pm-6pm • Sat 9am-12pm / 2pm-4pm
This can happen for a number of reasons: incorrect address, unclaimed parcel, customs issues, etc.
Please contact us immediately: 📧 paypal@3lassets.com
We’ll reply within 24 hours 📞 01 89 76 02 12 - Mon–Fri 9am–12pm / 1pm–6pm • Sat 9am–12pm / 2pm–4pm
We will assess the situation and arrange for your order to be re-dispatched as soon as possible.
Don’t panic, here are the steps to follow:Check your letterbox and the communal areas of your building.
Check whether the delivery driver has left a delivery notice indicating that the parcel has been left with a neighbour or at a collection point.
If you still haven’t received your parcel, please contact us at paypal@3lassets.com, attaching :
✅ A sworn statement (template below)
✅ Proof of your name and address (health insurance card, travel card, etc. – no need for official ID)As soon as we receive these documents, we will send a new parcel
Sample sworn statement:
SWORN STATEMENTI, the undersigned, [First name Surname], born on [date of birth], residing at [full address],hereby swear that I have not received the parcel with tracking number [tracking number], corresponding to an order placed on [name of shop].I undertake to contact the shop by any means at my disposal as soon as possible should this parcel be delivered to me at a later date.I certify that the information provided is accurate and acknowledge that this declaration is made for the purposes of asserting my legal rights.
Done at [town], on [date]
Signature: ___________________
Don’t panic – please contact us and attach photos of the product you received.
Depending on the situation:
If the product is completely different from what you ordered: we will send you the correct item free of charge, with no need to return the original.
If the product has a slight difference (colour, finish, etc.): we will review your case together and offer a suitable solution: a partial refund, a voucher, or another arrangement.
📧 paypal@3lassets.com - Response within 24 hours 📞 01 89 76 02 12 - Mon-Fri 9am-12pm / 1pm-6pm • Sat 9am-12pm / 2pm-4pm
We’re sorry for the inconvenience. There’s no need to return your parcel!
Simply send us some photos of the damaged item and we’ll send you a replacement as soon as possible, with no need to return the original.
📧 paypal@3lassets.com - Response within 24 hours 📞 01 89 76 02 12 - Mon-Fri 9am-12pm / 1pm-6pm • Sat 9am-12pm / 2pm-4pm
No problem! Please contact us at paypal@3lassets.com or via the contact details for your store, stating your order number and the size you require.
We will arrange for the new size to be sent to you and provide you with the return address. Return costs are covered for size exchanges.
📧 paypal@3lassets.com - Response within 24 hours 📞 01 89 76 02 12 - Mon-Fri 9am-12pm / 1pm-6pm • Sat 9am-12pm / 2pm-4pm
We understand you’re eager to resolve this, but opening a PayPal dispute isn’t the quickest solution.
Here’s why:
⏱️ It takes much longer: Processing a PayPal dispute can take several weeks. If you contact us directly, we can resolve your issue within a few days.
💸 Fees may apply: PayPal may charge processing fees as part of a dispute, which unnecessarily complicates the situation.
📦 If you’ve received a product but aren’t satisfied: If you open a PayPal dispute, PayPal may require you to return the parcel at your own expense. By contacting us directly, we can find a solution without the need for a return.
🔁 If the product is incorrect or faulty: Simply send us some photos, and we’ll send you the correct product straight away, with no need to return the item and at no extra cost.
✅ In short: contact us first!